MAKING AN APPOINTMENT

Thank you for choosing us to look after your hair! To make an appointment at BLONDEE, you can contact us via direct message on our instagram @blondee_salon or please call or text us on:

Newstead - 0491 720 929

Morningside - 0466 058 405

We will require your first and last name for your appointment booking along with your best contact number and email address or you can BOOK ONLINE.

If you are unsure what you are after then you can book in for a complimentary consultation! That way you and your stylist will have a thorough chat and will be able to help you understand what needs to be done to achieve your goals. If you are texting us feel free to send us photos of your hair currently and a photo of what you want to achieve to make sure we definitely know what you are after. If you have longer or thicker hair, please let us know when making your appointment to add on any additional timing needed.

BOOKING DEPOSITS

When booking an appointment at BLONDEE, you will be required to pay a NON-REFUNDABLE booking deposit* via our online booking system or over the phone. Only once we have received confirmation of the payment, will your appointment be secured.

Your deposit will be kept on your file to secure all upcoming appointments or can be redeemed at your appointment if you choose not to rebook.

You must have a booking deposit on file in order to make appointments at BLONDEE. Your deposit can also be used to buy home hair care products from the BLONDEE salon in which it is held.

A reminder and invoice will be sent one week prior to your appointment if your deposit has not been paid. If we have not received your deposit within 48 hours of your appointment, we will assume that you no longer wish to attend and your appointment will be forfeited.

These booking deposits are NON-REFUNDABLE. BLONDEE reserves the right to refund deposits in exceptional circumstances only.

*Booking deposits may vary in price depending on what services you have booked.

PAYMENT OPTIONS

We currently offer payment via EFTPOS and Afterpay (t+c's apply).

PREPARING FOR YOUR APPOINTMENT

Before your appointment at BLONDEE we ask you to not use any toning products such as blonde shampoos/treatments for 2 weeks prior to your appointment. We also ask you to arrive with clean hair as hair that is dirty may make achieving your hair goals harder or it may shorten your appointment time due to us having to wash it beforehand and may cause us to run late!

CANCELLATION POLICY

You may cancel or reschedule your appointment without penalty up to 48 hours prior to your appointment.

If you cancel within 48 hours of your appointment, your deposit will be used as a cancellation fee.

If in the circumstance that you do not show up to your appointment, your deposit will be forfeited and a further 40% of your total appointment cost will be charged to the card on file (totalling up to 70% of your expected appointment cost).

Please keep in mind when making an appointment that BLONDEE is an appointment-based business, so not giving us a reasonable amount of time to fill your appointment with another client or failing to show up to your appointment will result in a significant loss for our business. The deposits we take at the time of booking and our cancellation fees have been put in place to ensure we can keep creating beautiful hair day in, day out!

Booking an appointment at BLONDEE is acknowledgement that you have read and accept this policy.

ARRIVAL AND PARKING

We do our absolute best to run on time but there are some days where we might run a little behind due to the nature of a busy salon. If this is the case, we will send you a text message alert to advise you.

We ask that you arrive on time to your appointment and to please notify us via text message or phone if you think you are going to be more than 10 minutes late. If you are running more than 10 minutes late, please be aware that we may not be able to complete all of your original scheduled services as booked. If you are more than 30 minutes late, we may no longer be able honour your booking and you will be charged a cancellation fee.

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Please remember that we are located in two very busy suburbs and parking can be a little crazy at times so allow extra time to find parking.

Newstead salon parking is located out the back of our salon and can be accessed via the driveway to the left of our front door. Please be aware that there are limited spots available however due to the lack of street parking in the area please feel free to park other vehicles in as we can come get you to move your car during your service if necessary.

Morningside salon parking is located out the back of the salon which can be accessed via Rogoona St. Street parking is also available.

SICKNESS

If you are unwell, please cancel your appointment with 24 hours notice. If you attend your appointment and are visibly unwell, we reserve the right to respectfully turn you away and reschedule your appointment as we want to avoid the spread of illness within our salon to our staff and clients. Please refer back to our cancellation policy for all fee enquiries around rescheduling.

SATISFACTION COMMITMENT POLICY

At BLONDEE, our goal for you is to leave happy and in love with your new colour and love the experience you have had with us! We are a team that builds relationships with their clients as we all care about each other greatly and all of our clients equally. If for some reason you are unhappy with your hair or any part of the service, we would greatly appreciate any feedback whether it be during your appointment or immediately after if you do end up leaving the salon. We want all of our guests to feel comfortable enough to bring up any concerns that they have, we understand that on the rare occasion a miscommunication error can happen during consultation and we would hate for you to leave feeling deflated as that is not what we want to happen at all! We offer a 2 week grace period to adjust any services that you are unhappy with within reason, of course. The stylist who did your service initially will be happy for you to come back and adjust anything that needs doing and a further consultation will be done with you to find out where this miscommunication occurred. If it is a change of mind, we unfortunately do not offer a refund or compensation for this.

Please call the salon or message us directly and we will then arrange a time for you to return to the salon for a consultation with your stylist to discuss any concerns that you have during an in-depth consultation to make sure we have spoken about absolutely everything in case anything was missed during your first consultation.